PROCESS CALIBRATION

INDUSTRY : Telecom

CLIENT NEED :

Align the Escalations and Retention Team on  their operational processes so that customer concerns can be resolved within the committed TAT

WHAT WE DELIVERED ?

Designed and developed customized content for the team which aligned the business processes to the real time customer concerns

 

ASSESSMENTS

INDUSTRY : BFSI

CLIENT NEED : Measure training effectiveness  over a period of three months for their internal intervention on improving Managerial Effectiveness.

WHAT WE DELIVERED?

  • Created a set applications based questions for training effectiveness assessment of the focus group
  • Analyzed the performance trend based on the focus area of the program
  • Suggested focus areas for the individual as well as the group based on the performance post training

 

SOFTWARE CALIBRATION

INDUSTRY : Automobile

CLIENT NEED : Orient employees towards the new software developed for the dealerships to improve the quality of customer interaction

WHAT WE DELIVERED?

The client provided the raw content and I Train designed and developed it into learning modules that would be run internally.

 

OWNERSHIP CULTURE

INDUSTRY : IT

CLIENT NEED :Build a culture of ownership and accountability across the organization

WHAT WE DELIVERED?

A Build-Operate-Transfer approach was used which included the following:

  • A Visioning Workshop to align the leadership team on the cultural pillar of ownership
  • Design & Delivery of a two day ownership workshop for all Senior Managers
  • Selection of Champions to drive the culture within the 4,000 member team
  • TTT and Certification of Champions
  • 3 Month commitment to support the champions

 

INSPIRED LEADERSHIP

INDUSTRY : Manufacturing

CLIENT NEED : ‘Pay it Forward’, a project designed for leaders to drive a culture of transparency within the organization as well as develop skills touched upon in the workshop.

WHAT WE DELIVERED?

Designed  and delivered customized content for senior leaders

Designed  and deployed  a 6 month post training project

Conducted refresher session to assess the effectiveness of the project

 

PORTFOLIO ENHANCEMENT

INDUSTRY : Global NGO

CLIENT NEED:

Design a learning experience for the employees of the NGO who work with potential clients to join their program

WHAT WE DELIVERED?

The I Train team took a 4 step approach for the delivery of this project:

  • Met with key stake-holders to identify the key objectives
  • Travelled to remote areas of India to understand the needs of potential clients
  • Designed and developed content to be used for internal training
  • Conducted a TTT for the organizations trainers so they could run the workshops internally

 

GLOBAL FRANCHISEE EFFICIENCY ENHANCEMENT

INDUSTRY : FMCG

CLIENT NEED : Design and develop a curriculum for the Franchisee Teams operating in global market for a leading QSR. The content was based on the key aspects of effective restaurant operations using a customized operational framework

WHAT WE DELIVERED?

  • Designed content spread over 4 days that best explains their global strategies and operational framework
  • Created collaterals and other engagement activities that increased overall workshop experience
  • Supported the first phase of the global roll out to ensure seamless transition from design and develop to delivery

 

CAPABILITY ENHANCEMENT

INDUSTRY : FMCG

CLIENT NEED : Create a platform dedicated to build know how and increase the capability of the store teams by learning to manage the equipment that are used in a restaurant

WHAT WE DELIVERED?

  • Designed and developed content that covered the entire lifecycle of an equipment in a restaurant
  • Designed modules on equipment maintenance for 12 such global equipment manufacturers